Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to get your orders to you as quickly and efficiently as possible. Below are the details of our shipping policy.

Processing Time:

  • All orders are in transit within 1-3 days.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
  • We offer standard shipping unless otherwise offered at checkout.

Shipping Methods:

  • Standard Shipping: Estimated delivery time of 5-7 business days (domestic orders).
  • Expedited Shipping: Estimated delivery time of 2-3 business days (domestic orders).
  • International Shipping: 

    We currently ship within the United States.

    If you're located outside the U.S. and interested in something from the shop, we’d love to help if we can. Send us a note at info@roguerye.com and we’ll be happy to look into shipping options for you.

    International shipping rates can vary quite a bit depending on size, weight, and destination, and our goal is to be transparent about costs before moving forward.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier's tracking page.

Shipping Delays:

  • While we aim to get your order to you as quickly as possible, please note that once an order is with the carrier, delivery times may be affected by factors beyond our control, such as weather or carrier delays.
  • If there is a significant delay in shipping, we will notify you with an updated delivery estimate.

Lost or Damaged Items:

  • If your order is lost or damaged during transit, please contact us within 7 days of receiving your shipping confirmation. We will work with you to resolve the issue, whether by issuing a replacement or a refund (subject to our return policy).

Incorrect Address:

  • Please double-check your shipping address during checkout. We are not responsible for delays or mis-deliveries due to incorrect or incomplete address information.

If you have any questions or need assistance with your order, don’t hesitate to contact us at info@roguerye.com.